FAQs

 

What is Roots & Mellow?

Roots & Mellow is a lifestyle store offering thoughtfully curated products for children, pets, home, and kitchen. We focus on quality, comfort, and a modern aesthetic to make everyday living more joyful.

Where do you ship from?

We work with global suppliers and fulfillment partners. Most items are shipped from warehouses in the USA, Europe, or Asia, depending on product availability and your location.

How long does delivery take?

Shipping usually takes 7–15 business days, depending on your location and the product’s origin. You’ll receive tracking details once your order is processed.

Can I return my order?

Yes! We offer a 30-day return policy on most items. Products must be unused and in original condition. Return shipping is free.

What if I receive a damaged item?

If your product arrives damaged or defective, contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund.

How can I contact customer support?

You can reach us via our Contact page. We aim to respond within 24–48 hours.